Support

A clip that will not repair is the most useful thing you can tell us about.

Prefer email? support@ottomatic.io

Include when you can

• Camera and firmware version
• How the recording ended: power cut, battery, card pulled
• The file size, and the message the tool showed

We can look at the file without an upload

A .braw is too big to send. If we need to see it, we send you a link: you open it, pick the file, and we read the parts we need while your tab stays open. How that works.